IT Queries: Computer problems answered

I use windows XP and have used Incredimail for years without problem, since upgrading to Incredimail 2 as suggested in October, the computer continually closes down with a message the system has recovered from a serious error.

I again upgraded and am still having the same problem The error signature is BC Code14, BCP1 00000003, BCP2 859D9020, BCP3 859D9194, BCP4 8060577E, OS Ver 5_1_2600, SP3_0, Product 768_1 Can you advise me what the problem is please and how do I fix it.

Thanks Denise

Denise, it sounds like the problem isn’t related to Incredimail, it’s more likely to be a hardware problem, possibly a hard drive problem, a memory defect or simply some dust causing the system to overheat.

You can check some of these things yourself by following our instructions in the “System Has Recovered From A Serious Error Message” post, however it’s very likely you’ll need to take your system to a computer technician for a check up.

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