IT Queries: Computer problems answered

I have an iPhone and I can’t figure out how to remove some programs that my niece has installed on my phone. Can you help?

Removing iPhone apps is pretty straightforward. Press down on the application for five seconds and all the icons will start wriggling.

On the app you want to remove press the little X in the top right hand corner and you’ll be asked if you want to delete the program. Click Delete and it wall be gone. If there was any data in the function then you may also be asked if you want to save the date, choose whichever’s suitable for you.

You’ll also probably be asked if you want to rate the application, again you can choose to skip this however ratings do help the developers and customers decide how good the app is.

I have just bought a Ipod shuffle and have not been able to sync my music and I get an error message unknown error 1418. I have tried with out success is any one able to help??

It sounds like there is a problem with the disk format. The first thing to do is format the disk. On the Mac do the following;

Open the Disk Utility: In your hard drive, go to Applications, Utilities and Open the Disk Utility, your iPod should appear on left hand side.

Erase the iPod: Hightlight the drive, click the “Erase” tab, choose Volume Format as “MAC OS Extended (Journaled) if you only use it on the Mac, or MS-DOS if you might connect the iPod to a Windows system.

If you want to be sure the iPod has been fully wiped tick the “Zero Out Data” in the security options. This can take hours and you must not interrupt it.

Finally click Erase, leave it until it is wiped then eject it. Restart your computer, update iTunes and try again.

If it still doesn’t work on the computer, try it on another. If that still fails return it to the shop for a replacement.

I have just bought a Ipod shuffle and have not been able to sync my music from my desk top (windows XP sp2) error messages are, could not find required disk and unknown error 1418. I have tried with out success is any one able to help??

It sounds like there is a problem with the disk format. The first thing to do is format the disk. In Windows, open My Computer, the iPod should appear there as a device. Right click it and choose Format.

The format settings should be as follows;

Capacity: The full size of the iPod.
File System: FAT 32
Allocation Unit Size: Default Allocation Size
Volume Label: Can be anything you like

The format options are important, none of the options should be ticked.

Click start, leave it until it is reformatted then eject it. Restart your computer, update iTunes and try again.

If it still doesn’t work on the computer, try it on another. If that still fails return it to the shop for a replacement.

“I am having trouble synchronising ipod shuffle with windows XP error message of ‘Cannot find required disk’ are you able to help”

What’s happening is iTunes cannot find the correct disk.

Windows handles disk names by giving each drive a letter. When you plug in an iPod or anything else that has some sort of storage in it, Windows will allocate a letter for that device.

What we usually find with this problem is that you have some removable and network drives connected and Windows has messed up the drive letters so the iPod is now a different letter to what iTunes is looking for.

The simplest solution is to unplug all the external drives, scanner, cameras, printers and anything else that might have been connected since the iPod last worked.

If that doesn’t work, Apple have instructions on fixing this at their website. We’d suggest giving the drive a letter further down the alphabet so it doesn’t get mixed up, “P” for “Pod” might not be a bad one.