Can’t send email from Outlook Web Access using Vista
I access my work email from a website which then runs through Microsoft Outlook. No problem until i bought my new computer (Vista Home) – everything seems ok but i can’t reply to an email. I can enter addresses and titles, but the main text box has a small white square with a red cross in.
The problem is the security settings in Internet Explorer 7. By default many functions are blocked and this restricts many of the scripting features required for remotely connecting to Outlook.
To fix this you need to add the site to the Trusted Zone. Go to your Outlook web page and click Tools and Options.
Select the Security tab then the Trusted Sites zone. Click Add Sites to the Trusted Zone then Add a Site to the Trusted Zone, make sure you take the tick off the box that reads Require server verification (https:) for all sites in this zone.
Save the settings and restart Internet Explorer and the problem should be fixed.
You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
April 9th, 2008 at 1:50 pm
I am having the same problem. HELP!!!! This exercise in adding Trusted Sites did not solve the problem. Any further suggestions?
April 10th, 2008 at 1:02 pm
It sounds like it may be a scripting problem.
To fix this in Vista, follow our instructions on the following post.
http://itqueries.com/2007/05/22/windows-vista-sidebar-not-working/
In XP, update the Windows Scripting Host as we describe in this post,
http://itqueries.com/2008/04/05/cant-access-microsoft-sites-in-internet-explorer/
April 23rd, 2008 at 12:30 pm
I downloaded the script problem which eliminated the blue box with a red cross in upper left hand corner. New problem: When I send an E-mail, the screen fades and says that Internet Explorer has stopped working and shuts my computer down.
Anybody help!!! PLEASE
April 25th, 2008 at 3:41 pm
Hi Tammy,
I’ve added this as a separate problem.
http://itqueries.com/2008/04/25/email-crashes-internet-explorer/
May 3rd, 2008 at 7:17 pm
Under Accounts, tick My server requires authentication. Keep clicked use the same settings as your current account. Then under advanced change the SMPT from 25 to 587. Close mail completely restart and it works. YEAH!!!
May 15th, 2008 at 2:12 am
[...] downloaded the script problem which eliminated the blue box with a red cross in upper left hand corner. New problem: When I send an E-mail, the screen fades and says that Internet Explorer has stopped [...]
December 26th, 2008 at 8:48 pm
Provides solution for secure and fast recovery of images, pictures, photos from windows Vista.
January 25th, 2009 at 9:33 am
WHERE do I find Mmy outlook web page ?
???????? To fix this you need to add the site to the Trusted Zone. Go to your Outlook web page and click Tools and Options.???????????
January 29th, 2009 at 12:39 am
when i send emails through my outbox it says: email send…
but it doesn’t send it,,,,what do i do
July 9th, 2009 at 2:15 am
I could not receive information on my iphone or computer using my outlook email account. The advice below which I used from this site worked for me! As a independent rep, I am my own MIS guy. Having information like this available VIA internet is fantastic! Thank you very much….
The problem is the security settings in Internet Explorer 7. By default many functions are blocked and this restricts many of the scripting features required for remotely connecting to Outlook.
To fix this you need to add the site to the Trusted Zone. Go to your Outlook web page and click Tools and Options.
Select the Security tab then the Trusted Sites zone. Click Add Sites to the Trusted Zone then Add a Site to the Trusted Zone, make sure you take the tick off the box that reads Require server verification (https:) for all sites in this zone.
Save the settings and restart Internet Explorer and the problem should be fixed.
October 1st, 2009 at 3:00 pm
Hi there!
i am also facing the same problem my internet explorer occasionally stops working and ask to restart although it recovers the previous postion but isn’t it time consuming and inefficiency of IE7.
October 7th, 2009 at 8:20 pm
I tried your fix and was so excited thinking it was going to work…………it didn’t. When I click on send, the hour glass just keeps timing and says sending message. I’m so sorrry I switched to Vista, I wish I had my old pc back. Any ideas would be appreciated.
January 18th, 2011 at 3:50 am
Was also suddenly having a problem sending emails after three years with the same machine on Vista.Used the fix described below and I can now send. Don’t have any idea what changed but it now works.
Leeisme Says:
May 3rd, 2008 at 7:17 pm
Under Accounts, tick My server requires authentication. Keep clicked use the same settings as your current account. Then under advanced change the SMPT from 25 to 587. Close mail completely restart and it works. YEAH!!!
February 4th, 2011 at 2:15 am
I am hoping you have come across this or know what to do. I purchased a new dell, Windows 7, 64 bits, it has IE version 8. I got everything to work except the issue below which I really need.
When using Outlook Web access “OWA” to access work Email, I can open up, see the emails but cannot forward, reply or create new. It opens up a box but the Message section will have small box with red line thru it. I already changed the trusted zone per your suggestion but did not fix it.
any idea? thank you so much